Casino

The Orleans Hotel & Casino

4500 W Tropicana Ave, Las Vegas, NV 89103

4.2out of 5 on Google29,280 reviews

  • Big bowling center on site
  • Renovated rooms get strong reviews
  • Free parking away from the Strip

The short version

What visitors say about The Orleans Hotel & Casino

The Orleans is a big resort on West Tropicana, and plenty of people come for reasons that have little to do with gambling. It has a bowling center large enough for tournaments, a movie theater, a concert theater and convention space. Dining runs to a steakhouse, casual sit down spots and cheap counter food, and most diners leave satisfied. Parking is free. Get a renovated room if you can; guests in them call them new, clean and comfortable.

Older rooms are another story, with hard beds, worn furnishings and no coffee maker or fridge. Renovation work has also meant water shutoffs to guest rooms. The casino floor is smoky, the resort fee annoys people who found their rooms bare, and a couple of guests say security came on far too strong over small things. One guest never saw a $150 deposit returned.

Written from about 20 recent Google reviews, Google's most relevant and its lowest rated, read in September 2026. Places change, so take it as a guide rather than the last word.

Location

Finding The Orleans Hotel & Casino

4500 W Tropicana Ave, Las Vegas, NV 89103

Google reviews

The best and the worst of what people wrote

The good reviews Google ranks highest, next to the worst ones, left exactly as they were written. 29,280 people have rated The Orleans Hotel & Casino on Google, for an average of 4.2.

Read every review on Google

Top reviews6

Bobbi Jo2 weeks ago on Google

The Orleans is a fantastic, low-key off-strip property to use as your home base in Vegas. If you don't mind being a few minutes away from the main Strip, it offers an excellent, comfortable stay without the overwhelming 'in-your-face' luxury and massive price tags of the newer resorts. The dining options here are…

Response from the owner

Thanks for taking the time to leave us a rating. We're glad to see that you had a great experience during your recent visit.

Jim Tinlin2 months ago on Google

Getting into the parking lot is a little difficult, it wasn't obvious where to go to park. But once I found it, I had to walk another half a mile to find the front desk. Not much in the way of signs, they're very sketchy and not very clear,

Response from the owner

We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

Vance Mellen2 months ago on Google

I went to see a Led Zeppelin tribute band in their nice theater. Very comfortable very fun very easy-going. The crowd was sort of a normal crowd without a lot of pump and ceremony like you see fancy people coming into various casinos right on the strip. It is off the strip, which is nice for parking and accessibility.…

Response from the owner

We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

jonathan benjamini3 months ago on Google

I would like to recognize Valleau Lewis for her outstanding customer service and professionalism.

From the moment you arrive, Valleau greets guests with a genuine smile, positive attitude, and a welcoming presence that immediately makes you feel valued. She consistently goes above and beyond to ensure every guest has…

Response from the owner

Thank you for taking the time to share your wonderful experience with others! We hope to welcome you again soon for more five-star guest service.

Kay4 months ago on Google

We stayed in room 350 facing the pool. The room was completely renovated and new. I would stay here over any 4 star property in Las Vegas. This room was beautiful and beige colors, new furniture, fixtures and super clean. Valet was quick

Response from the owner

Thank you for taking the time to share your wonderful experience with others! We hope to welcome you again soon for more five-star guest service.

Jerry Johnson3 months ago on Google

Stayed in the renovated section room was amazing very comfortable all of the staff that I have interacted with have been great. The only downside is location of maybe a shuttle service to bring you to some of the attractions taxi's and ubers can get a little spendy. The food options are good something sort of for…

Response from the owner

Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

Critical reviews6

LeGrizz4 months ago on Google

I was recently a guest there from May 7th - May 9th. There were only two things good about the visit. One was some of the staff, and two, checking out.

I have stayed in many resorts, motels, hotels, and other lodgings throughout the United States and abroad. I can say this was the worst location I have ever stayed…

Response from the owner

We strive to provide a five-star experience to our guests on every visit and we're disappointed that we did not achieve that for you. Please get in touch with us directly through our official property website so we can help.

Erik Vasquez2 months ago on Google

As I checked in I noticed the lack of customer service from the woman at the front desk. It was as if I was bothering her to do her job.

As I was heading to my room the elevator Bank was full of approximately 20 guests waiting. I then come to learn that everyone had been waiting for extended periods of time as out of…

Response from the owner

We appreciate you taking the time to provide a rating. Please reach out to us through our official property website so that we can learn from your experience and resolve any issues you may have had with our service.

Jeff Fleishmana month ago on Google

Compliments to the Chef and his/her culinary team! Food was delicious!

Hot water was non existent!

The bed was like sleeping on a wood board!

Response from the owner

Thank you for taking the time to leave us a rating. We work very hard to make every experience memorable and exceptional, and we're disappointed to see we didn't achieve that during your visit. Please contact us directly through our official property website so we can help.

Angela Melton2 months ago on Google

We bowl in a tournament here every year. The bowling alley is great. We usually stay offsite but this year decided to take advantage of the free/discounted rooms that come with the league. Big mistake. The bed was rock hard. We had to ask for more toilet paper. They are renovating the rooms so there was a paper saying…

Response from the owner

Thank you for taking the time to leave us a rating. We work very hard to make every experience memorable and exceptional, and we're disappointed to see we didn't achieve that during your visit. Please contact us directly through our official property website so we can help.

Jen4 months ago on Google

I thought the stay was good and all was ok until we were 90 minutes away and my daughter remembered that she left her 2 stuffed animals in the hotel room. She knew the exact location in the room and we called immediately. They hadn't even

Response from the owner

Thank you for taking the time to leave us a rating. We work very hard to make every experience memorable and exceptional, and we're disappointed to see we didn't achieve that during your visit. Please contact us directly through our official property website so we can help.

cory unger2 months ago on Google

stayed here a week ago and the security staff was way out of line threatening to kick me out of my hotel room for asking a guy for a cigarette at a slot machine. after he gave me a smoke i said thanks and gave him a dollar for it .this lady security guard tells me i cant do that i have to buy cigarettes from the store…

Response from the owner

We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.

Reviews and ratings belong to their authors and Google, and are not verified by us. Collected from Google Maps on September 24, 2026, so times are relative to that date.

Questions about The Orleans Hotel & Casino

Where is The Orleans Hotel & Casino?

At 4500 W Tropicana Ave in Las Vegas, about 223 miles from Downtown LA as the crow flies. It's a Nevada casino, so it has slot machines as well as table games, and you need to be 21 to gamble.

Does The Orleans Hotel & Casino have a hotel?

Yes, there's a hotel on the property, so you can stay the night instead of driving home late.

What is the phone number for The Orleans Hotel & Casino?

702-365-7111.

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